Privacy Policy

This Privacy Policy describes how milkyplant.com (“Milky Plant”, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process purchases. We may also collect additional information if you contact customer support. “Personal Information” refers to any data that can uniquely identify an individual.

Device Information

Examples collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and website interactions.
Purpose: to load the Site accurately and perform analytics to improve the Site.
Source: automatically collected using cookies, log files, tags, pixels, and web beacons.
Disclosure: shared with our processor Shopify.

Order Information

Examples collected: name, billing address, shipping address, payment details (including credit card numbers), email address, phone number.
Purpose: to process orders, arrange shipping, provide invoices and confirmations, communicate with you, screen for fraud, and send marketing communications when permitted.
Source: collected directly from you.
Disclosure: shared with Shopify, shipping carriers, payment providers, and marketing tools.

Customer Support Information

Purpose: to provide support and resolve issues.
Source: collected when you contact us.

Minors

The Site is not intended for individuals under 13 years old. If you believe your child has provided Personal Information, please contact hello@milkyplant.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help deliver our services, including Shopify (e-commerce platform), logistics partners, payment providers such as PayPal, Stripe, Shopify Payments, and Klarna, and marketing/analytics tools such as Klaviyo, Meta, and Google Analytics. We may also share information to comply with laws, respond to legal requests, or protect our rights.

Using Personal Information

We use your information to offer and sell products, process payments, ship and fulfill orders, communicate with you, provide customer support, and send updates or marketing (if you opted in).

Lawful Basis (GDPR)

If you are an EEA resident, we process your Personal Information under the following lawful bases: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, public interest tasks, and legitimate interests (that do not override your rights).

Retention

We retain Order Information for our records unless you request deletion.

Automatic Decision-Making

We do not use fully automated decision-making that has legal or significant effects. Shopify uses limited automated tools for fraud prevention, including temporary deny lists related to failed transactions or flagged activity.

Your Rights

GDPR (EEA Residents)

You have the right to access, correct, update, delete, or request portability of your Personal Information, and to object to certain processing. To exercise these rights, contact hello@milkyplant.com.

Your data may be transferred outside Europe (e.g., Canada, U.S.) for secure processing. More details: Shopify GDPR Whitepaper – https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California Residents)

You have the right to know what Personal Information we collect, request correction or deletion, request portability, and designate an authorized agent. To exercise these rights, contact hello@milkyplant.com.

Cookies

Cookies help us improve your browsing experience, support login and shopping cart functionality, analyse traffic, and personalise marketing.

Types of Cookies Used

Necessary (Shopify): _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u
Analytics & Reporting: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y

You can disable cookies in your browser settings, but some features may not work properly.

Do Not Track

Because no industry standard exists for responding to Do Not Track signals, we do not alter data practices based on DNT signals.

Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will appear on this page.

Contact

For questions about our privacy practices or to make a complaint, contact us at:
Email: hello@milkyplant.com
Address: Milky Plant Ltd, Unit 23A, Spaces Business Centre, 15–17 Ingate Place, London SW8 3NS, United Kingdom
Last updated: 15/07/2025

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

Klarna Disclosure

To offer Klarna payment methods, we may share Personal Information (contact details and order details) with Klarna so they can assess eligibility and tailor payment options. Your data will be processed per Klarna’s Privacy Notice.