MILKY PLANT™ — RETURNS & WARRANTY POLICY

Updated: July 2025

30-DAY RETURN POLICY

You have 30 days from the day of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must be:
• In the same condition you received it
• Unused and in its original packaging
• Including all accessories, parts, and manuals
• Accompanied by a receipt or proof of purchase

To start a return, contact us at hello@milkyplant.com Items sent back without prior authorisation will not be accepted.

Return Shipping Responsibility

• If the product is not faulty and is being returned due to change of mind or preference, the customer covers return shipping costs.
• If the product is defective due to a manufacturing fault, Milky Plant covers return shipping and will provide a prepaid label.

Non-Returnable Items

We do not accept returns for:
• Sale items
• Gift cards
• Used items unless they have a verified manufacturing defect

Return Addresses

UK Returns: Units 5 & 6, Broadfield Business Park, Heywood, OL10 2TA
EU Returns: ul. Szczecińska 49, Docks 45–48, Gorzów Wielkopolski, 66–400

Inspections & Refunds

Once we receive your return, please allow 7–10 business days for inspection and processing. If your refund is approved, it will be issued to your original payment method. Your bank or credit card provider may require additional time to process the credit.

Exchanges

To exchange an item, start a return for the original product. Once approved, place a new order.

MILKY PLANT™ LIMITED WARRANTY (2 YEARS)

Your Milky Plant™, The Watery™, or Milky Plant Plus™ appliance (“Milky Plant Product”) is covered by a 2-Year Limited Warranty against defects in materials and workmanship under normal home use.

Warranty Start Date

Your warranty begins on the day of delivery.

Who Is Covered

The warranty applies to the original purchaser or gift recipient with valid proof of purchase.

What the Warranty Covers

If a manufacturing defect occurs during the warranty period, Milky Plant will, at its discretion:
• Repair the product, or
• Replace the product with a new or refurbished unit, or
• Refund the purchase price (refunds available only within the first 30 days)

Repaired or replaced products are covered for the remainder of the original warranty period.

Issues Within 30 Days of Delivery

If a fault is reported within 30 days of delivery, customers may choose a replacement, repair, or refund.

Issues After 30 Days of Use

If the product develops a manufacturing fault after 30 days, Milky Plant will repair or replace the unit. Refunds are not available after the first 30 days.

What the Warranty Does Not Cover

This warranty does not apply to:
• Products used in commercial or institutional environments (our products are for home use only)
• Damage caused by misuse, accidents, drops, neglect, or failure to follow instructions
• Cosmetic issues that do not affect function (scratches, stains, fading, discoloration)
• Damage from electrical faults, incorrect voltage, or power surges
• Normal wear and tear
• Unauthorised repairs or modifications
• Use of non-approved accessories or consumables
• Products with missing, altered, or unreadable serial numbers
• Products purchased from unauthorised sellers or marketplaces

Submitting a Warranty Claim

Email hello@milkyplant.com with the following:
• Your name
• Model name
• Serial number
• Proof of purchase
• Description of the issue and photos or videos

If your claim is approved, we will provide return instructions and a prepaid return label for valid warranty defects. Warranty claims typically take 5–10 business days to process.

Warranty Return Shipping

• Manufacturing defects: Milky Plant covers return shipping.
• Non-warranty issues or customer damage: Customer covers shipping.

Warranty Disclaimer & Limitations

To the extent permitted by law:
• This warranty replaces all other express or implied warranties.
• Milky Plant is not liable for indirect or consequential damages, including lost profits or damage to personal property.